Frequently Asked Questions

We realize that placing an order for a custom product online can seem daunting due to all the variables involved. We've been in this business for more than 15 years, so rest assured your transaction with Screenprint Plus will be a pleasant one.

Over the years our clients have asked many questions regarding our services. Below is a list of the most common along with their respective answers. If your question is not on this list, feel free to contact us at any time.

I've decided what I want, how can I place my order?
I have my own artwork, what file types do you accept?
Are the setup and digitizing fees a one time fee?
What is the process for placing an order?
I have a large order to place, must I order online?

What is the size scale for the apparel you offer?
Do any of your items experience shrinkage?
How long will it take to receive my order?
I can't find what I'm looking for on your website, is this all you offer?
How do I know the item I want is in stock?

What are your payment terms?
Do you have a guarantee policy?
Can I mix sizes, colors and styles?
Are there any hidden charges?
How much is shipping?

I have a logo or artwork, how do I send it to you?
How many colors can I use in my logo design?
Will I see a sample of the artwork before my items are made?
Can I order blank goods?
Can I pay extra for rush service?

Do you have a printed catalog?
What are your payment and shipping policies?

I've decided what I want, how can I place my order?

You may place your order online 24 hours per day/7 days per week. You may also place your order by phone, if you prefer. Our business hours are 9:00 AM to 6:00 PM (EST) Monday through Friday. A friendly representative is standing by.

Call Us: Toll Free: 1-800-749-3321 Ext. 109 or Local: (239) 549-3322 Ext. 109

Email: orders@screenprintplus.com

I have my own artwork, what file types do you accept?

Artwork can be sent in CorelDraw 11.0 or earlier, Adobe Illustrator 10.0 or earlier, also raster images may be used if supplied in high resolution format (300 dpi or greater) such as: .TIF, .JPG, .PCX, .BMP, or .EPS.

You can send us your artwork securely by click here.

Are the setup and digitizing fees a one time fee?

Yes, these are one time fees as long as your artwork remains the same. Your artwork will be placed in our company archives for future use. When you place another order using this same artwork, we will waive the setup fee on that order.

What is the process for placing an order?

Step 1: You place an order for your merchandise either online or by phone.

Step 2: You send us your artwork or artwork ideas, we design and set it up for the appropriate application.

Step 3: We email you a link to approve your artwork online. Once approved, we will store it in our company archives in your organization's folder for your future use.

Step 4: We schedule your order for production.

Step 5: Production of your order takes approximately 7 days from the date of your online approval depending on the product type of your order. Allow the appropriate shipping time depending on your location.

We do have a Fast Track Service if you have certain time constraints.

I have a large order to place, must I order online?

We realize the common fears of placing a sizeable order online. We have friendly representatives standing by to take your order by phone, if you'd prefer. You can call toll free 1-800-749-3321 Ext. 109 to place your order. Our business hours are 9:00 AM to 6:00 PM (EST) Monday through Friday.

What is the size scale for the apparel you offer?

The sizing charts below can be used as a general guide. Due to manufacturer's size differences we cannot guarantee these guidelines. If you plan to make a sizeable order you may want to order some blank samples to verify your sizing. If you have any questions, please don't hesitate to contact us.

Do any of your items experience shrinkage?

While most of our products are pre-shrunk, it's possible that cotton, denim and twill products may experience a small percentage of shrinking when washed multiple times.

We suggest washing all cotton garments inside out in cool water and allow them to air dry on a drying rack. If a dryer must be used, avoid excessive dryer time and high temperatures. This can have a negative effect on the garment.

How long will it take to receive my order?

Most orders will be completed within two weeks. Generally, after the artwork is completed and approved, it takes one week to complete your order. On some occasions, depending on the product ordered, more time will be required. You will be notified of this before you finalize your order.

Once your order is complete, please allow the appropriate shipping time depending on your location.

We also have a Fast Track Service available for those with tight time constraints.

I can't find what I'm looking for on your website, is this all you offer?

Our online catalog represents only a small percentage of what we have to offer. If you can't find what you are looking for...a particular style, brand, color, etc..., please contact us. Chances are we can get it for you.

How do I know the item I want is in stock?

Most items featured in our online catalog are readily available. On the rare occasion, our warehouses may be out of particular size or color. When we receive your order, our representatives will check the availability of your item choice before finalizing your order. Styles sometimes change and our representatives can suggest any alternatives that may be available to suit your particular needs.

What are your payment terms?

We currently accept Visa, MasterCard, Discover and American Express. We also accept company checks and money orders. All orders must be prepaid. We do accept purchase orders from select, credit approved companies and organizations. We will need to run a credit check on your business so you will want to contact us well in advance of your order's required date.

For more information, read our Order Policy.

Do you have a guarantee policy?

Your satisfaction is our biggest concern. And we strive to create a product you will be pleased with. Please check out what our other clients have to say about our work. If you would happen to not be satisfied with our products and services, we will work something out to satisfy you completely.

Can I mix sizes, colors and styles?

You are free to mix and match colors as long as the same design is used on each item. Keep in mind the colors of your design when choosing your merchandise colors. We will do our best to accommodate your desires in this area. If your design will require additional artwork and setup time to accommodate a wide variety of color and style choices there may be additional fees. However, we will notify you of these fees up front and before your order is finalized for your approval.

Are there any hidden charges?

Screenprint Plus is always up front with the fees for our services. If we encounter a special circumstance with your order, you will never be charged for something without first being notified about it. That's a promise.

How much is shipping?

Shipping is determined on an individual order basis. We use UPS so you will receive your product as fast as possible. When ordering online, our custom shopping cart will calculate your exact shipping/handling cost. When ordering by phone, a friendly representative will calculate this for you before you finalize your order. On some of the larger orders, we will invoice you for the actual shipping cost once the items have been shipped and the associated costs calculated.

For more information, read our Order Policy.

I have a logo or artwork, how do I send it to you?

The best way to send us your artwork is via email. If you aren't already working with a sales representative you can send your artwork to info@screenprintplus.com.

How many colors can I use in my logo design?

For Embroidery: Your logo may include up to nine different colors of thread. We will match thread colors to your existing logo colors as closely as possible.

For Screen Printing: Your logo may include up to six different colors of ink. If more than six are needed we will blend existing colors to acquire the necessary shades. Due to the process of inks anything printed on medium to dark textiles requires a white under base. Keep in mind, this will count as an additional color when pricing your product.

For Signs & Banners: Most signs and banners are done in one and two color applications, but those requiring more can be produced using a four color digital print process. Keep in mind, your cost will be based on the amount of colors needed for your requirements.

For Promotional Products: Most designs are done in one and two color applications, but those requiring more can be produced using a four color digital print process on selected items. Keep in mind, your cost will be based on the amount of colors needed for your requirements.

Will I see a sample of the artwork before my items are made?

Once our artists have created and finalized your artwork or sew-out according to your specifications, you'll receive an email with information on how to approve the design. At this point, any changes requested will be adjusted and sent out for your final approval, if required. Your satisfaction is guaranteed.

Can I order blank goods?

Yes, you can order blank goods from our online catalog. On the shopping cart page choose the "Plain (no decoration)" option from the "Your custom logo?" list. All set up fees will be dropped before we process your order.

Click here to shop online now.

Can I pay extra for rush service?

If you require faster than standard service for your order, our Fast Track Service is what you are looking for. You can learn more about this special service by clicking here.

Do you have a printed catalog?

All of the items in our print catalog are listed online. We understand that under certain circumstances you may still need a print version of our catalog. Please contact us if you require one.

What are your payment and shipping policies?

You can read about this in our Order Policy by clicking here.