Our Order Policy

CUSTOMER TYPES

Standard Customers – Payment policy for these customers is a 50% deposit at the time that the order is placed, and balance due at the time that goods are received. Customer supplied orders are not required to pay a deposit, but must pay the balance upon receipt of finished goods.

Government/School Account Customers – These customers work off of a purchase order (see below for more). A deposit is not required as long as a valid purchase order is provided at the time that the order is placed. The balance of the order is due upon the net terms set up with the Screenprint Plus accounting office.

Corporate Account Customers – These customers also work off of a purchase order (see below for more). A deposit is not required as long as a valid purchase order is provided at the time that the order is placed. The balance of the order is due upon the net terms set up with the Screenprint Plus accounting office.

Key Account Customers – Management at Screenprint Plus determines payment policy for these customers. These accounts include all trade and barter accounts.

On-Line Customers – Payment policy for these customers is full payment including shipping (see below for more) and any incoming freight charges at the time that the order is placed.

PAYMENT TERMS

Pre-Paid Deposit – The pre-paid deposit is necessary, as Screenprint Plus must purchase the goods ordered from a vendor, causing Screenprint Plus to front the cost of the order. The pre-paid deposit ensures that Screenprint Plus will have at least the cost of the goods covered in an event that the customer does not fulfill their obligation at the completion of the order. A minimum deposit of 50% must be paid at the time that an order is placed by all standard customers. A 100% deposit must be paid at the time that an order is placed by all on-line customers.

Purchase Order – A purchase order (PO) is required for all Government/School Account customers, and all Corporate customers. A valid PO should be faxed, mailed, or delivered to Screenprint Plus by the corporation responsible for paying the balance of the order. A valid PO consists of: a number, name of the corporation, name of the person placing the order, date that the order was placed, total number of items, total price of the goods ordered, and authorized signature of the person paying on the goods.

Cost On Delivery (COD) – Some Standard customers require shipment of goods. If the customer does not pay for the goods on the shipment date, Screenprint Plus can send the goods COD through the shipping carrier. The customer will be required to pay the shipping carrier with a personal/company check, money order, or certified cashier’s check upon receipt of goods. Goods will not be left with the customer without payment.

Net Terms – All Government/School customers, Corporate customers, and Key Account customers are required to set up terms of payment with the Screenprint Plus accounting office. These accounts will be required to fill out a credit application, and a personal guarantee, which will be kept on file at Screenprint Plus. The terms will be based on the needs of the customer and the needs of Screenprint Plus, and will be set on an individual basis. A finance charge of 1.5% per month (18% APR) will be assessed on unpaid balances beyond established terms. Screenprint Plus reserves the right to revoke terms at any time and for any reason without prior notification.

PAYMENT TYPES

Cash – Screenprint Plus accepts all types of US Currency.

Personal/Company Checks – Screenprint Plus accepts both company and personal checks. A return Check fee of $30.00 will be applied to the customer’s account for all returned/NSF checks without exception.

Credit Cards – Screenprint Plus accepts Visa, Mastercard, American Express, and Discover cards. All internet orders require payment with a credit card to secure the funds for the order. For customer ordering convenience, Screenprint Plus can keep a credit card number on file for all purchases. The customer should contact the accounting office to set up this service.

Money Order/Cashier’s Check – Screenprint Plus accepts all valid money orders and cashier’s checks. Money order/cashier’s check must be made payable to Screenprint Plus.

SHIPPING

Methods of Shipping – The Screenprint Plus preferred method of shipment is UPS. Screenprint Plus can and will use other carriers at the customer’s request. The delivery schedule for goods to be received from shipment date is based on the shipment schedule established by the carrier.

Shipping Charges – Charges for shipping will vary based on the size, weight, and destination of the package. The customer may also incur incoming freight charges for goods that Screenprint Plus must pay freight on. The customer will be informed of the approximate charge for freight when placing the order. This charge usually occurs with promotional item orders. Screenprint Plus can also ship goods using the shipper number of the customer. The customer must contact the sales representative to set up this service.

Online customers and Standard customers must pay for shipping in advance to the goods having been sent. Corporate Account customers, Key Account customers, and Government/School customers will be expected to pay shipping charges based on the terms set up with the Screenprint Plus accounting department.

REFUND POLICY/RESTOCKING FEES

Screenprint Plus stands behind the quality of all of our products. Unfortunately, irregularities may occur during the manufacturing process. When this happens, the customer may be refunded for the goods if Screenprint Plus is notified within 60 days. Screenprint Plus management reserves the right to approve or disapprove all refund requests. A restocking fee of 20% will be assessed to all cancelled orders without exception.

It is common practice that all screen printed and embroidered goods are
non-refundable due to the personalization of the goods.